Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Nevada Contact Center Representative will handle inbound calls, emails, and chats, assisting customers with dog registrations and providing information about AKC policies and resources.

Key responsibilities

• Manage a high volume of inbound customer interactions using Salesforce and various web-based tools
• Educate customers on registrations, ownership transfers, and AKC programs while promoting resources for purchasing purebred dogs
• Communicate effectively with team members and maintain professional relationships while meeting performance goals

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task across multiple software applications and browser tabs
• Strong critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required