Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will manage a high volume of inbound calls, emails, and chats while assisting customers with dog and litter registrations and providing information on AKC policies and programs.

Key responsibilities

• Handle inbound communications and document customer interactions using Salesforce
• Educate customers on registrations, ownership transfers, and AKC resources
• Utilize multiple software programs to resolve customer issues and maintain professional communication

Required qualifications

• Proficiency in Microsoft Office suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and applications simultaneously
• Strong critical thinking and problem-solving skills
• Ability to learn and retain extensive information about AKC systems and policies
• Bilingual skills preferred but not required