Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Nevada Contact Center Representative will manage a high volume of inbound calls, emails, and chats, providing customer support for dog and litter registrations while utilizing multiple software tools.

Key responsibilities

• Handle inbound customer interactions and document them using Salesforce (CRM)
• Assist customers with registrations, transfers of ownership, and AKC policies, promoting resources as needed
• Maintain professional communication with customers and team members while meeting performance goals

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based applications and perform transactional tasks
• Strong critical thinking and problem-solving skills
• Experience in customer service with a pleasant telephone manner
• Bilingual proficiency preferred but not required