Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Nevada Contact Center Representative will manage inbound calls, emails, and live chats, assisting customers with dog registrations and providing information about AKC policies and resources.

Key responsibilities

• Handle a high volume of inbound customer interactions and document them using Salesforce
• Assist customers with registrations, ownership transfers, and educate them on AKC programs
• Utilize multiple software tools to resolve customer issues and maintain professional communication

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task across various web-based applications and interpret data
• Strong critical thinking skills for problem-solving and independent evaluation
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required