Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Nevada Contact Center Representative will manage a high volume of inbound calls, emails, and chats while assisting customers with dog registrations and AKC policies.

Key responsibilities

• Handle and document customer interactions using Salesforce while maintaining a high level of customer satisfaction
• Educate customers on registrations and AKC policies, promoting resources and programs effectively
• Utilize multiple software applications to resolve customer inquiries and escalate issues as necessary

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task across various web-based programs and applications
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about AKC systems and functions
• Bilingual proficiency is preferred but not required