Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Nevada Contact Center Representative will handle inbound calls, emails, and live chats regarding dog and litter registrations while ensuring customer satisfaction and utilizing various software tools.

Key responsibilities

• Manage a high volume of inbound customer interactions and document them using Salesforce
• Educate customers on registrations and AKC policies while promoting AKC resources
• Utilize multiple software applications to resolve customer issues and maintain professional communication

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to multitask across various web-based programs and applications
• Strong critical thinking skills for evaluating and solving customer issues
• Experience in customer service with a pleasant and articulate telephone manner
• Bilingual skills are preferred but not required