Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Nevada Contact Center Representative will handle inbound calls, emails, and chats related to dog and litter registrations while providing excellent customer service and support.

Key responsibilities

• Manage a high volume of inbound customer interactions and document them using Salesforce
• Educate customers on registrations, ownership transfers, and AKC policies while promoting AKC resources
• Utilize multiple software applications effectively to resolve customer issues and maintain professional communication

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to multitask across various web-based programs and applications
• Strong critical thinking skills for evaluating and resolving customer inquiries
• Experience in customer service, with a pleasant and articulate telephone manner
• Bilingual skills are preferred but not required