Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will handle inbound calls, emails, and live chats related to dog and litter registrations while providing excellent customer service and support.

Key responsibilities

• Manage a high volume of inbound customer interactions and document them using Salesforce
• Assist customers with registrations, transfers of ownership, and AKC policies while promoting AKC resources
• Utilize multiple software programs and web-based tools to resolve customer inquiries efficiently

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task across various web-based applications and browser tabs
• Strong critical thinking skills to evaluate and solve customer issues independently
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required