Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will handle a high volume of inbound calls, emails, and chats, assisting customers with dog and litter registrations while ensuring a high level of customer satisfaction.

Key responsibilities

• Manage inbound customer interactions across various channels, documenting interactions using Salesforce
• Educate customers on registrations, transfers of ownership, and AKC policies while promoting AKC resources
• Utilize multiple software programs to resolve customer issues and maintain professional communication with the team

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and applications simultaneously
• Strong critical thinking and problem-solving skills
• Ability to learn and retain extensive information about AKC registration systems
• Bilingual skills are preferred but not required