Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time hourly Nevada Contact Center Representative will manage high volumes of inbound calls, emails, and live chats, providing assistance with dog and litter registrations while ensuring customer satisfaction.

Key responsibilities

• Handle inbound customer inquiries through multiple channels and document interactions using Salesforce
• Educate customers on registrations, ownership transfers, and AKC policies while promoting resources for purchasing purebred dogs
• Maintain professional communication with the team and meet performance goals while ensuring confidentiality of AKC records

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple software applications and perform tasks simultaneously
• Strong critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual skills are preferred but not required