Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will manage inbound calls, emails, and live chats, providing customer support for dog and litter registrations while utilizing Salesforce and various software tools.

Key responsibilities

• Handle a high volume of inbound customer interactions and document them accurately using Salesforce
• Assist customers with registrations, transfers of ownership, and provide information on AKC policies and resources
• Maintain professional communication with customers and team members while meeting performance goals and adhering to attendance policies

Required qualifications

• Proficiency in Microsoft Office suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and perform transactional tasks efficiently
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required