Nevada Contact Center Representative

Job Summary

Working fully remote in Nevada, the Contact Center Representative will handle a high volume of inbound calls, emails, and live chats, providing customer support for dog and litter registrations while utilizing Salesforce and various software tools.

Key responsibilities

• Manage inbound customer interactions and document them accurately using Salesforce
• Assist customers with registrations, ownership transfers, and educate them on AKC policies and programs
• Promote AKC resources and maintain professional communication with customers and team members

Required qualifications

• Proficiency in Microsoft Office suite, including Outlook and Teams
• Ability to multi-task across various web-based programs and applications
• Strong critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required