Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will handle inbound calls, emails, and live chats regarding dog and litter registrations while providing exceptional customer service and support.

Key responsibilities

• Manage a high volume of inbound customer interactions and document them using Salesforce
• Educate customers on registrations, ownership transfers, and AKC policies while promoting AKC resources
• Utilize multiple software programs to resolve customer issues and maintain professional communication with the team

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and applications simultaneously
• Demonstrated independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required