Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Nevada Contact Center Representative will manage high volumes of inbound calls, emails, and live chats while assisting customers with dog and litter registrations and promoting AKC resources.

Key responsibilities

• Handle inbound customer interactions and document them using Salesforce (CRM)
• Educate customers on registrations, ownership transfers, and AKC policies while promoting relevant resources
• Maintain communication with the team and management through chat channels, ensuring professionalism and customer satisfaction

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and perform transactional tasks
• Strong critical thinking skills to evaluate and resolve customer issues
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required