Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will handle a high volume of inbound calls, emails, and chats regarding dog and litter registrations while utilizing Salesforce and various software tools to ensure customer satisfaction.

Key responsibilities:

• Manage inbound customer interactions and document them accurately using Salesforce
• Educate customers about registrations, transfers of ownership, and AKC policies while promoting AKC resources
• Maintain communication with team members and management through chat channels, ensuring a professional and pleasant demeanor

Required qualifications:

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and perform transactional tasks efficiently
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required, with clear communication skills in both spoken and written forms