Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will manage inbound calls, emails, and chats, providing customer support for dog and litter registrations while ensuring high satisfaction levels.

Key responsibilities

• Handle a high volume of customer interactions using Salesforce and document all communications accurately
• Assist customers with registrations, ownership transfers, and educate them on AKC policies and resources
• Maintain professional communication with the team and management while meeting performance goals

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task across various web-based applications and interpret data effectively
• Strong critical thinking skills for evaluating and resolving customer issues
• Professional demeanor and articulate communication skills, both verbal and written
• Bilingual proficiency is preferred but not required