Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will manage inbound calls, emails, and live chats regarding dog and litter registrations while ensuring high customer satisfaction through effective problem-solving and resource utilization.

Key responsibilities

• Handle a high volume of inbound customer interactions and document them using Salesforce
• Educate customers on registrations, transfers of ownership, and AKC policies while promoting AKC resources
• Maintain professional communication with team members and manage multiple software applications simultaneously

Required qualifications

• Proficient in Microsoft Office Suite, especially Outlook and Teams
• Ability to navigate multiple web-based programs and perform transactional tasks accurately
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual skills are preferred but not required