Nevada Contact Center Representative

Job Summary

Working fully remotely in Nevada, the Contact Center Representative will handle a high volume of inbound calls, emails, and live chats, assisting customers with dog and litter registrations while utilizing Salesforce and other software tools.

Key responsibilities

• Manage inbound customer interactions across multiple channels, documenting interactions accurately using Salesforce
• Educate customers on registrations, transfers of ownership, and AKC policies while promoting AKC resources
• Utilize various software programs to research customer inquiries and resolve issues efficiently

Required qualifications

• Proficiency in Microsoft Office suite, including Outlook and Teams
• Experience using multiple computer applications and web-based tools simultaneously
• Ability to learn and retain extensive information about the AKC registration system
• Demonstrated critical thinking and problem-solving skills
• Bilingual proficiency is preferred but not required