Nevada Contact Center Representative

Job Summary

Working fully remote in Nevada, the Contact Center Representative will manage a high volume of inbound calls, emails, and chats, providing customer support for dog and litter registrations while utilizing various software tools to ensure customer satisfaction.

Key responsibilities

• Handle inbound customer interactions and document them using Salesforce (CRM)
• Assist customers with registrations, transfers of ownership, and AKC policies while promoting resources and programs
• Maintain communication with the team and management through chat channels, ensuring a professional demeanor at all times

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task across multiple web-based applications and browser tabs
• Strong independent critical thinking and problem-solving skills
• Experience in customer service, with a pleasant and articulate telephone manner
• Bilingual skills are preferred but not required