Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Nevada Contact Center Representative will handle inbound calls, emails, and live chats regarding dog and litter registrations, ensuring customer satisfaction while utilizing various software tools.

Key responsibilities

• Manage a high volume of inbound customer interactions and document them using Salesforce (CRM)
• Educate customers on registrations, ownership transfers, and AKC policies while promoting AKC resources
• Respond to emails and maintain communication with team members in a professional manner

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and perform transactional tasks
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about AKC systems and functions
• Bilingual proficiency is preferred but not required