Nevada Contact Center Representative

Job Summary

Working fully remotely from Nevada, the Contact Center Representative will handle a high volume of inbound calls, emails, and live chats regarding dog and litter registrations, while utilizing multiple software programs to ensure customer satisfaction.

Key responsibilities

• Manage inbound customer interactions through various channels, documenting them accurately using Salesforce
• Educate customers on registrations, transfers of ownership, and AKC policies while promoting AKC resources
• Respond to emails and communicate via team chat channels, maintaining professionalism and adhering to attendance policies

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to multitask across multiple web-based programs and applications
• Strong critical thinking skills for evaluating and resolving customer issues
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual proficiency is preferred but not required