Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Nevada Contact Center Representative will manage inbound calls, emails, and live chats, providing customer support for dog and litter registrations while ensuring high levels of satisfaction.

Key responsibilities

• Handle a high volume of inbound customer interactions and document them using Salesforce
• Assist and educate customers on registrations, transfers of ownership, and AKC policies
• Utilize multiple software programs to resolve customer inquiries and escalate issues as necessary

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and perform transactional tasks
• Strong critical thinking skills for evaluating and solving customer issues
• Experience in a customer service role, with a pleasant and articulate telephone manner
• Bilingual abilities are preferred but not required