Nevada Contact Center Representative

Job Summary

Working remotely in Nevada, the full-time Contact Center Representative will manage inbound calls, emails, and chats, providing customer support for dog and litter registrations while utilizing various software tools to resolve inquiries.

Key responsibilities

• Handle a high volume of inbound communications and document customer interactions using Salesforce
• Assist customers with registrations, transfers of ownership, and educate them on AKC policies and programs
• Maintain professional communication with customers and team members while meeting performance goals

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to multitask across multiple web-based programs and applications
• Strong critical thinking skills for problem-solving and data interpretation
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual skills are preferred but not required, with fluency in both languages for customer interactions