Nevada Customer Care Representative

Job Summary

As a full-time remote Nevada Customer Care Representative, the candidate will manage inbound calls from members, clients, and facilities, handling 60-80 calls daily while providing exceptional customer service and support to improve community access to care.

Key responsibilities:

• Handle inbound calls from members, clients, and facilities, addressing inquiries and concerns
• Progressively manage a variety of tasks with increasing complexity related to customer care
• Maintain a high level of service and support to ensure customer satisfaction and adherence to NCQA standards

Required qualifications:

• Must currently reside in Nevada
• 1 year of call center experience
• 6 months of customer service experience
• Basic typing and computer skills with excellent navigational abilities
• Access to high-speed internet with specific upload and download speed requirements