Nevada Licensed Bilingual Call Center Supervisor

Job Summary

Leading a team of customer service professionals, the full-time Limited-Service Spanish-Bilingual Call Center Supervisor will ensure high-quality service delivery and operational efficiency while providing coaching and support in a remote environment.

Key responsibilities

• Supervise customer service representatives to maintain quality standards and operational procedures
• Conduct interviews and collaborate with Human Resources for hiring and performance evaluations
• Analyze performance metrics and provide regular coaching to enhance team productivity

Required qualifications

• Bachelor's degree in a related field or equivalent experience
• 3-5 years of relevant professional experience
• Fluency in English and Spanish, both written and spoken
• Ability to work 8:00am-5:00pm Pacific Time (PT)
• Willingness to accept a limited-service position