Nevada Licensed Call Center Rep

Job Summary

A company is looking for a Call Center Representative - Remote NV.

Key Responsibilities

• Support the Nevada Medicaid Medical Management Prior Authorization Call Center by responding to client inquiries
• Resolve client issues through effective problem-solving and documentation while meeting service level agreements
• Collaborate with team members and assist with cross-training and workflow improvements

Required Qualifications

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software and Microsoft Office applications
• Ability to understand team roles and consult appropriate stakeholders for issue resolution
• Completion of required background checks prior to employment
• Availability to work M-F, 8 am to 5 pm PST