Nevada Licensed Call Center Rep

Job Summary

A company is looking for a Call Center Representative to support the State of Nevada in a remote capacity.

Key Responsibilities

• Handle inbound calls, providing professional assistance to members, providers, and partners
• Research and resolve inquiries using multiple systems and resources
• Document all call interactions clearly and accurately

Required Qualifications

• 2+ years of customer service experience, preferably in a call center or healthcare setting
• Prior remote/work-from-home experience is a plus
• Proficiency with Microsoft Office and web browsers
• Medicaid or insurance experience is a plus, but not required
• Must reside in the US and be able to work PST hours