Nevada Licensed Call Center Representative

Job Summary

Supporting the State of Nevada, the full-time Nevada Licensed Call Center Representative will handle inbound calls, provide assistance to members and providers, and resolve inquiries in a fully remote environment.

Key responsibilities

• Handle inbound calls, delivering professional and accurate assistance to members, providers, and partners
• Research and resolve inquiries using multiple systems and resources in a timely manner
• Document all call interactions clearly and accurately while managing multiple responsibilities

Required qualifications

• 2+ years of customer service experience, preferably in a call center or healthcare setting
• Prior remote/work-from-home experience is a plus
• Proficiency with Microsoft Office (Word, Outlook, Excel, Teams) and web browsers (Chrome/Edge)
• Detail-oriented with a problem-solving mindset and eagerness to learn
• Medicaid or insurance experience is a plus, but not required