Nevada Licensed Call Center Representative

Job Summary

Supporting the State of Nevada, the remote Nevada Licensed Call Center Representative will handle inbound calls, provide assistance to members and partners, and resolve inquiries using multiple systems while contributing to a positive team culture.

Key responsibilities

• Handle inbound calls, providing professional and accurate assistance to members, providers, and partners
• Research and resolve inquiries in a timely manner using multiple systems and resources
• Document all call interactions clearly and accurately

Required qualifications

• 2+ years of customer service experience, preferably in a call center or healthcare setting
• Prior remote/work-from-home experience is a plus
• Proficiency with Microsoft Office (Word, Outlook, Excel, Teams) and web browsers (Chrome/Edge)
• Detail-oriented with a problem-solving mindset and eagerness to learn
• Medicaid or insurance experience is a plus, but not required