Nevada Licensed Call Center Supervisor
Job Summary
Leading a team of customer service professionals, the full-time Nevada Licensed Call Center Supervisor will ensure high-quality service delivery and operational efficiency while providing coaching and support in a remote environment.
Key responsibilities
- Supervise call center staff to ensure adherence to quality standards and operational procedures
- Conduct interviews and recommend hiring and promotion of contact center staff in collaboration with HR
- Evaluate employee performance and implement necessary personnel actions, including performance improvement plans
Required qualifications
- Bachelor's degree in a related field
- 3-5 years of relevant professional experience
- Willingness to work 8:00 am-5:00 pm Pacific Time
- Ability to accept a limited service position
- Preferred experience in a supervisory or leadership role, particularly within Medicaid health insurance
Complete Job Description
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