Nevada Licensed Contact Center Agent

Job Summary

Working fully remotely in Nevada, the Nevada Licensed Contact Center Agent will manage a high volume of inbound communications, including calls, emails, and chats, while providing customer support for dog and litter registrations and promoting AKC resources.

Key responsibilities

• Handle and document customer interactions using Salesforce while addressing inquiries related to registrations and AKC policies
• Utilize multiple software programs to assist customers, escalate issues as necessary, and maintain communication with team members
• Process transactions and respond to emails with professionalism, ensuring customer satisfaction and adherence to attendance policies

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task across multiple web-based applications and screens
• Strong independent critical thinking skills for evaluating and resolving customer issues
• Knowledge of the AKC registration system and related departmental functions
• Bilingual skills are preferred but not required, with the ability to communicate fluently in both languages