Nevada Licensed Contact Center Agent

Job Summary

Working remotely in Nevada, the Nevada Licensed Contact Center Agent will manage high volumes of inbound calls, emails, and chats, assisting customers with dog registrations and AKC policies while ensuring a high level of customer satisfaction.

Key responsibilities

• Handle and document customer interactions using Salesforce while addressing inquiries about registrations and AKC policies
• Utilize multiple software programs to assist customers and escalate issues as necessary
• Maintain professional communication through various channels and meet established performance goals

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based applications and perform transactional tasks
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about AKC systems and policies
• Bilingual skills are preferred but not required for effective communication with diverse customers