Nevada Licensed Contact Center Agent

Job Summary

Working remotely in Nevada, the Nevada Licensed Contact Center Agent will manage a high volume of inbound communications, including calls, emails, and chats, while providing exceptional customer service related to dog registrations and AKC policies.

Key responsibilities

• Handle inbound calls and document customer interactions using Salesforce
• Assist customers with registrations and educate them on AKC policies and programs
• Utilize multiple software applications to address customer inquiries and escalate issues as needed

Required qualifications

• Proficiency in Microsoft Office suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and applications simultaneously
• Strong critical thinking skills for evaluating and resolving customer issues
• Ability to learn and retain extensive information about AKC registration systems
• Bilingual skills preferred but not required