Nevada Licensed Contact Center Agent

Job Summary

Working remotely in Nevada, the Nevada Licensed Contact Center Agent will manage a high volume of inbound calls, emails, and chats, providing customer support for dog and litter registrations while utilizing Salesforce and various software tools.

Key responsibilities

• Handle inbound customer interactions and document them accurately using Salesforce
• Assist customers with registrations, ownership transfers, and AKC policies while promoting AKC resources
• Maintain professional communication via team chat and ensure adherence to attendance and performance goals

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple software programs and web-based tools simultaneously
• Strong critical thinking and problem-solving skills to address customer inquiries effectively
• Excellent telephone manner and ability to maintain composure under pressure
• Bilingual proficiency is preferred but not required