Nevada Licensed Contact Center Agent

Job Summary

Working remotely in Nevada, the Nevada Licensed Contact Center Agent will manage a high volume of inbound calls, emails, and chats regarding dog and litter registrations while providing exceptional customer service and utilizing various software tools.

Key responsibilities

• Handle inbound calls and document customer interactions using Salesforce (CRM)
• Assist customers with registrations, transfers of ownership, and AKC policies while promoting AKC resources
• Respond to emails and maintain communication with the team in a professional manner

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to multitask using multiple web-based programs and applications
• Strong critical thinking skills for problem-solving and evaluating customer needs
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual skills preferred but not required, with fluency in both spoken and written forms