Nevada Licensed Contact Center Agent

Job Summary

Working remotely in Nevada, the Nevada Licensed Contact Center Agent will manage a high volume of inbound calls and customer interactions, providing assistance with dog registrations and related inquiries while utilizing Salesforce and various software tools.

Key responsibilities

• Handle inbound calls, emails, and live chats, documenting customer interactions accurately
• Educate customers on registrations, transfers of ownership, and AKC policies while promoting resources
• Utilize multiple software programs to resolve customer issues and maintain communication with team members

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Experience with CRM systems, particularly Salesforce
• Ability to multi-task across various web-based programs and applications
• Strong independent critical thinking and problem-solving skills
• Bilingual skills are preferred but not required