Nevada Licensed Contact Center Agent

Job Summary

Working remotely in Nevada, the Nevada Licensed Contact Center Agent will manage inbound calls, emails, and live chats while providing customer support for dog and litter registrations in a fast-paced environment.

Key responsibilities

• Handle a high volume of customer inquiries and document interactions using Salesforce
• Assist customers with registrations, transfers of ownership, and AKC policies while promoting AKC resources
• Utilize multiple software programs to resolve issues and maintain professional communication with customers and team members

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task across various web-based applications and interpret data
• Strong critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual skills preferred, with fluency in both languages for effective communication