Nevada Licensed Contact Center Agent

Job Summary

Working remotely in Nevada, the Nevada Licensed Contact Center Agent will manage a high volume of inbound calls, emails, and chats, assisting customers with dog and litter registrations while utilizing Salesforce and other software tools.

Key responsibilities

• Handle inbound customer interactions and document them accurately using Salesforce
• Educate customers on registrations, ownership transfers, and AKC policies while promoting resources
• Maintain professional communication with team members and adhere to attendance and performance goals

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple software programs and web-based tools simultaneously
• Strong critical thinking skills for problem-solving and evaluating customer needs
• Knowledge of the AKC registration system and related functions is preferred
• Bilingual skills are preferred but not required