Nevada Licensed Contact Center Agent

Job Summary

Working remotely in Nevada, the Nevada Licensed Contact Center Agent will handle a high volume of inbound calls, emails, and live chats regarding dog and litter registrations while utilizing Salesforce and various software tools to ensure customer satisfaction.

Key responsibilities

• Manage inbound customer interactions across multiple channels, documenting interactions accurately using Salesforce
• Educate customers on registrations, transfers of ownership, and AKC policies while promoting AKC resources
• Maintain professional communication with team members and management through chat channels and ensure confidentiality of records

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to multitask across multiple web-based programs and applications
• Strong critical thinking skills for evaluating and resolving customer issues
• Experience in a customer service environment with a pleasant telephone demeanor
• Bilingual skills preferred, with the ability to communicate effectively in both languages