Nevada Licensed Contact Center Agent

Job Summary

Working remotely in Nevada, the Nevada Licensed Contact Center Agent will manage inbound calls, emails, and live chats while assisting customers with dog registrations and AKC policies in a fast-paced environment.

Key responsibilities

• Handle a high volume of customer interactions and document them using Salesforce (CRM)
• Educate customers on registrations, transfers of ownership, and AKC resources while promoting breed clubs
• Utilize multiple software programs to resolve customer issues and maintain professional communication

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and perform transactional tasks
• Experience in customer service with strong problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual skills are preferred but not required