Nevada Licensed Contact Center Rep

Job Summary

Working remotely in Nevada, the full-time Nevada Licensed Contact Center Rep will manage inbound calls, emails, and chats while providing excellent customer service regarding dog registrations and AKC policies.

Key responsibilities

• Handle a high volume of inbound communications and document customer interactions using Salesforce
• Assist customers with registrations, ownership transfers, and educate them on AKC resources and policies
• Utilize multiple software programs effectively while maintaining professional communication with customers and team members

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task using various web-based applications and interpret data
• Strong critical thinking skills for problem-solving and independent evaluation
• Ability to learn and retain extensive information about AKC systems and policies
• Bilingual skills are preferred but not required