Nevada Remote Contact Center Agent

Job Summary

Working remotely in Nevada, the full-time hourly Contact Center Agent will manage inbound calls, emails, and chats while providing exceptional customer service related to dog registrations and AKC policies.

Key responsibilities

• Handle a high volume of inbound customer interactions and document them using Salesforce
• Assist customers with registrations and educate them on AKC policies and resources
• Utilize multiple software programs effectively to resolve customer inquiries and escalate issues as necessary

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and applications simultaneously
• Strong critical thinking skills to evaluate and resolve customer issues independently
• Excellent telephone manner and communication skills
• Bilingual proficiency is preferred but not required