Nevada Remote Contact Center Agent

Job Summary

The fully remote Nevada Contact Center Agent will manage a high volume of inbound calls, emails, and chats, providing customer support for dog and litter registrations while utilizing Salesforce and various software tools.

Key responsibilities

• Handle inbound customer inquiries and document interactions using Salesforce
• Assist customers with registrations, ownership transfers, and AKC policies while promoting AKC resources
• Maintain professional communication and meet performance goals while navigating multiple software programs

Required qualifications

• Proficient in Microsoft Office Suite, including Outlook and Teams
• Ability to multi-task across various web-based programs and applications
• Strong independent critical thinking and problem-solving skills
• Experience in customer service with a pleasant telephone manner
• Bilingual proficiency is preferred but not required