Nevada Remote Contact Center Rep

Job Summary

Working remotely in Nevada, the full-time hourly Contact Center Rep will manage inbound calls, emails, and chats, providing exceptional customer service for dog and litter registrations while utilizing Salesforce and various software tools.

Key responsibilities

• Handle a high volume of inbound customer interactions and document them accurately using Salesforce
• Educate customers on registrations, transfers of ownership, and AKC policies while promoting resources and programs
• Maintain professional communication with team members and management through various channels while meeting performance goals

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and applications simultaneously
• Strong critical thinking skills for evaluating and resolving customer issues
• Ability to learn and retain extensive information about AKC registration systems and policies
• Bilingual proficiency is preferred but not required