Nevada Remote Contact Center Rep

Job Summary

Working remotely in Nevada, the full-time hourly Contact Center Rep will manage inbound calls, emails, and chats regarding dog and litter registrations, ensuring customer satisfaction while utilizing multiple software tools.

Key responsibilities

• Handle a high volume of inbound communications and document customer interactions using Salesforce
• Assist customers with registrations, ownership transfers, and AKC policies while promoting relevant resources
• Utilize various software applications to research and resolve customer inquiries efficiently

Required qualifications

• Proficiency in Microsoft Office suite, including Outlook and Teams
• Ability to navigate multiple web-based programs and perform transactional tasks
• Strong independent critical thinking and problem-solving skills
• Ability to learn and retain extensive information about the AKC registration system
• Bilingual skills preferred, with fluency in both spoken and written forms