Nevada Remote Contact Center Rep

Job Summary

Working remotely in Nevada, the full-time hourly Contact Center Rep will manage inbound calls, emails, and live chats, providing customer support for dog and litter registrations while utilizing Salesforce and other software tools.

Key responsibilities

• Handle a high volume of inbound customer interactions and document them accurately using Salesforce
• Assist customers with registrations, ownership transfers, and provide information on AKC policies and programs
• Maintain professional communication through various channels while meeting agent goals and adhering to attendance policies

Required qualifications

• Proficiency in Microsoft Office Suite, including Outlook and Teams
• Ability to navigate multiple software applications and web-based tools simultaneously
• Strong critical thinking skills for problem-solving and evaluating customer needs
• Ability to learn and retain extensive information about AKC registration systems and policies
• Bilingual candidates are preferred but not required, with fluency in both languages being essential for effective communication