New Hampshire Contractor Relations Manager

Job Summary

Supporting New Hampshire's IRA Home Energy Rebates programs, the full-time Contractor Relations Manager will recruit and onboard contractors, provide ongoing support, and manage complaints while working remotely with occasional travel within the state.

Key responsibilities

• Recruit and onboard contractors, providing training and support for program navigation
• Manage contractor complaints, escalations, and disputes, ensuring timely resolution
• Monitor contractor pricing and performance metrics, reporting findings to program leadership

Required qualifications

• Three or more years of experience in contractor relations, account management, or program management
• Background in energy efficiency, home performance, weatherization, HVAC, or related trades preferred
• Experience with government or utility rebate program contractors is a plus
• Proficient with CRMs, spreadsheets, and tools like Airtable; quick to learn new platforms
• Bachelor's degree preferred; relevant experience may be considered in lieu of a degree