New Hampshire Licensed Operations Supervisor

Job Summary

A company is looking for an Operations Supervisor responsible for overseeing Medicaid long-term care financial eligibility case reviews and application assistance services.

Key Responsibilities

• Provide operational supervision of a remote team, including workload assignment and performance oversight
• Manage end-to-end case processing to ensure compliance with relevant policies and regulations
• Conduct quality assurance reviews and monitor productivity and quality metrics to identify improvement opportunities

Required Qualifications

• 3-5 years of experience supervising eligibility staff or conducting eligibility determinations
• Bachelor's degree in social work, human services, public health, business administration, or related field, or equivalent experience
• Ability to develop knowledge of New Hampshire's Medicaid long-term care financial eligibility criteria
• Experience leading program quality assurance and identifying training needs
• Familiarity with Medicaid LTC eligibility regulations and relevant state and federal laws preferred