New Homes Customer Experience Manager

Job Summary

A company is looking for a Manager, New Homes Customer Experience.

Key Responsibilities

• Build and develop a high-performing team of solar customer service professionals
• Develop standard operating processes and procedures to support New Homes customer service
• Analyze and monitor team performance to improve operational efficiency and customer satisfaction

Required Qualifications

• Bachelor's degree in business, management, communications, marketing, or a related field
• 6-8+ years of professional work experience, including 5+ years in solar customer service operations
• 2+ years of experience in New Homes sales operations leading large teams
• Strong organizational, problem-solving, and analytical skills
• Proven leadership and team development abilities