New Jersey Call Center Representative

Job Summary

To support a growing healthcare initiative, the full-time remote New Jersey Call Center Representative will manage incoming inquiries from consumers regarding health care coverage and assist with the application process while working various shifts during operational hours.

Key responsibilities

• Answer incoming calls and provide assistance to consumers applying for health care coverage
• Track and document inquiries, process applications, and facilitate changes as needed
• Attend meetings and trainings to maintain knowledge of programs and systems

Required qualifications

• High School Diploma, GED, or equivalent; AA or higher degree preferred
• Minimum of 6 months experience in customer service or a call center environment
• Strong data entry and telephone skills
• Previous experience with computers, phone systems, and headsets preferred
• Bi-lingual Spanish is a plus